When you get in touch with our customer services, you agree to the following additional terms.

UploadMe reserves the right to hold tickets, and the information within them, in our system in case further requests are needed. Ticket data can be held until it is deleted. We may use this information to help debug or fix issues found within our service, to provide support, and to deal with DMCA notices.

UploadMe reserves the right to refuse to answer any ticket submitted to us. We only need to provide information that we choose to offer. Disclosed information and other data you request can be rejected.

We offer our ticket service to users who have used or purchased our service. We may ask you to provide details that will help us resolve your issue. We will never ask for your password. Your ticket must relate to one of our services. If you choose an incorrect service, or discuss another service or website, we may be unable to assign your ticket to the correct support team member.

UploadMe can only deal with issues relating to UploadMe and Upload2.us. We're unable to provide third-party support, unless it relates to an UploadMe plugin (for example, sharing to Facebook).

We comply fully with the Digital Millennium Copyright Act (DMCA) and will act according to the law in response to any legitimate takedown request we receive. These requests must follow our removal guidelines policy.

UploadMe can only provide support in English (US or UK). Tickets submitted in any other language will be closed automatically without notice.

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Last updated: 10 November 2026.